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Floor And Decor Return Policy – A Complete detail In 2024!

When purchasing home decor items from home decor stores, it’s important to understand the store’s return policy to ensure that you have the option to return any products if needed. 

Floor and Decor’s return policy simplifies the process for consumers, offering options for refunds or exchanges within a 90-day timeframe. While products must be unused and undamaged, the return process is straightforward with proof of purchase. For further inquiries, customers can contact Floor and Decor customer care.

To provide you with comprehensive details regarding the Floor And Decor Return Policy, I have conducted extensive research on both and Google. After thorough analysis, I have compiled this list for your convenience. So, sit back, relax, and enjoy this article with a cup of tea.

Why the floor and decor?Lets Explore!

Before delving into the specifics of Floor and Decor’s return policy, let’s first provide a brief overview of the store itself.

Why the floor and decor?
Source: thipro

Established in 2000 by George West and Don Fazio in Atlanta, Georgia, Floor & Decor has evolved into a prominent national retailer specializing in home improvement and flooring.

The 2010 merger with Floor & Decor Outlets of America further solidified its position in the market, ensuring the continued availability of quality and cost-effective home improvement products.

Within the realm of interior design and home renovation, Floor & Decor has established itself as a renowned brand.

Offering a diverse range of flooring and decorative materials including hardwood, tile, laminate, and natural stone, they cater to the needs of designers, contractors, and homeowners alike.

Whether you’re seeking high-end design elements or budget-friendly options, Floor & Decor is equipped to meet your requirements.

Floor and Decor Return Policy:

If you find yourself unsatisfied with a purchase from Floor and Decor, or if you mistakenly order the wrong product and wish to return it, there’s no need to fret.

Floor and Decor Return Policy
Source: askhandle

Simply familiarize yourself with Floor and Decor’s return policy, which I’ll break down for you in an easy-to-understand manner.

Time Limit for Returns:

Floor and Decor’s Return Policy Beyond 30 Days:

Even if it’s been over thirty days since your purchase at Floor & Decor, returns are still accepted. However, keep in mind that refunds will be issued via mail refund check, arriving a few weeks after the initial 30-day period.

Return Policy After 90 Days:

While Floor & Decor strives to provide exceptional customer service, there are limitations to their return policy. Generally, returns are not accepted after 90 days from the date of purchase. This policy ensures that Floor & Decor products are genuinely utilized and appreciated by customers, rather than being returned due to a change of heart.

Floor and decor return policy without receipt:

If you don’t have a receipt, you can still return the purchased item. However, you’ll need to provide a valid photo identification during the return process.

Your ID information will be recorded in Floor and Decor’s customer return activity database at the time of the return. This database helps them verify refunds and prevent fraudulent returns.

Product Eligibility:

In order to qualify for a return, the product must remain in its original packaging and condition, with no indications of installation or usage. Additionally, all related documentation or accessories should be included. It’s crucial to review the terms of each transaction, as certain products such as clearance or cut-to-order items may not be eligible for returns.

Return Process:

The return process at Floor and Decor varies depending on whether the purchase was made in-store or online. Let’s discuss both scenarios.

For In-Store Returns:

Returning products purchased in-store is straightforward. Simply bring the items to the nearest Floor and Decor store along with your proof of purchase. Store staff will assist with any necessary paperwork and guide you through the return process. Once the return is completed, you’ll receive a refund based on the available options.

For Online Returns:

To initiate a return for an online purchase, contact Floor and Decor’s customer support. They will provide instructions on how to proceed with the return and ensure that the products are securely packaged with the required documentation. After receiving and inspecting the returned items, Floor and Decor will process your exchange or refund.

To return a product by mail, contact customer care at 770-421-3705 or 877-675-0002. A customer care representative will provide shipping instructions. Please note that you will be responsible for covering all return shipping expenses.

Refunds and Exchanges:

After completing the return process, customers have the option to choose between a refund or an exchange. Typically, refunds are issued using the original payment method used for the purchase. Please note that shipping costs for online orders will not be refunded.

Alternatively, customers can opt for an exchange, allowing them to swap the returned items for another acceptable product of equal value. This option is particularly useful for damaged or defective items. For assistance with exchanges or any inquiries, please contact Customer Care at 770-421-3705 or 877-675-0002.

Exceptions and Restrictions:

Although Floor and Decor boasts a customer-friendly return policy, there are specific exceptions and limitations to keep in mind. These include:

  • Non-Returnable Items: Floor and Decor does not accept returns for certain items. Examples include clearance items, final sale items, and custom-made or special-order items. It’s essential to thoroughly review product descriptions and inquire about the return policy for such items before making a purchase.
  • Damaged or Defective Products: In the event of receiving damaged or defective items from Floor and Decor, they have a specific protocol in place to address such situations. It’s crucial to contact their customer care department promptly and provide any relevant information and documents.
  • Clearance and Final Sale Items: Return policies for clearance and final sale items may vary from those of regularly priced merchandise. Before making a purchase, it’s advisable to check the return policy for these items, as they may be non-returnable or subject to certain conditions.

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Summarizing the whole process of floor and decor returns:

Summarizing the whole process of floor and decor returns
Source: askhandle
  • Proof of Purchase: You will need to present proof of purchase, such as a receipt or order confirmation, when initiating a return. Make sure to keep these documents safe until you have completed the return process.
  • Timeframe for Returns: Floor and Decor offers a return policy typically spanning 90 days from the date of purchase. To qualify for a refund or exchange, you must initiate the return within this timeframe.
  • Condition of Returned Items: Items must be returned in their original condition and packaging, including all accessories, manuals, and components. Returns that do not meet these criteria will be declined by Floor and Decor.
  • Return Shipping Costs: Customers may be responsible for return shipping costs for online returns. It’s advisable to inquire about these expenses beforehand to avoid any surprises.

Quick View:

Company NameFloor and Decor
Return Time Limit90 Days
Receipt RequiredNo/Yes
Return LabelNo
Restocking FeeYes
Refund / ExchangeYes, Customer’s choice
Online Return / ExchangeYes
Original Packaging RequiredYes
Conditions– A valid photo ID is required if you don’t have a valid receipt. – Sale items are non-exchangeable. – Custom products can only be exchanged if damaged through shipping or store pickup. – Shipping charges are non-refundable. – Refunds are provided in the original form of payment.
ExceptionsGift cards
Probability of Success ReturnMedium

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Don’t worry, readers. If you didn’t find your answer in the content above, then you should read all the FAQs about the Floor and Decor return policy to get all the necessary information.

What is the return and exchange policy?

The return policy allows consumers to request a refund if the product did not meet their expectations for any reason. An exchange, on the other hand, means that they were satisfied with the product’s quality and the purchasing experience but chose the wrong item.

Can I return items purchased online to a store?

Yes, you can return any online purchases to a store location within 90 days. However, the New Orleans Design Gallery does not accept returns due to storage constraints.

Can I return a product that has been installed?

No, products cannot be returned once they have been installed. Claims for damage or shortages must be made within 30 days of receiving the merchandise. Installed flooring cannot be replaced or returned for any reason.

How do I return my product?

Simply return your purchase to any Floor & Decor location with a valid sales receipt within 90 days, and they will replace or refund your purchase. A valid photo ID is required if you don’t have a receipt.

Can I modify my order?

Yes, you can modify an online order by calling customer care at 877-675-0002. For in-store purchases, visit the location with your original payment method and order details.

Can You Return a Product to Floor & Decor Without the Receipt?

Yes, you can return the item even without the receipt. Bring your ID with you for the return, as your information will be recorded by the company to prevent fraud.

Can you return an unused tile?

If you purchased your tiles from a third party, contact them for return instructions within 30 days. The tiles must be returned in their original packaging and in excellent condition.

How can I contact Floor & Decor customer care regarding returns?

You can reach Floor & Decor customer service by phone at 877-675-0002, via email at, through social media platforms like Facebook, Twitter, and Instagram, or by visiting a nearby Floor & Decor store.

Are custom orders at Floor and Decor subject to refunds?

A. No, custom orders are not returnable. However, an exchange is offered if you receive defective or damaged merchandise.


Floor and Decor’s return policy is clear-cut for consumers with products that are undamaged and unused. We trust that the details provided will streamline your return, refund, or exchange process. Moreover, if you have any questions, please feel free to leave them in the comments section along with your feedback on the Floor and Decor return process.

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